Seivane

Terms of sale

Delivery Information

Delivery Times

A. If your order contains one of more gaitas or key changing kits, the delivery time is approximately 90 days from the date the bank transfer, 20% of the total balance, is effected. Delivery time can be increased in certain moments due to the workload of the workshop.

B. If your order does not contain gaitas or key changing kits, the delivery time is 7 days.

The delivery times provided by the shipment firms are:

Post Office:

  • From 3 to 7 working days for Europe and variable for other destinations.

Seur Courier (DPD):

  • 24-48h hours to the Peninsula and Canaries. 2 or 3 working days to Balearic Islands.
  • From 2 to 5 working days for Europe.

FedEx:

  • Next working day practically in all industrial areas of UE.
  • The second working day in the USA and in the main industrial areas of Canada.
  • The third working day in all Asia.

Shipment

All our gaitas are despatched in rigid cardboard packaging which ensures adequate protection for the instrument during its transport.

From our online store, you will be able to choose two shipment methods: Postal Office and Seur/FedEx. Courier

Current transport fare will be applied.

1. National Shipments (Spain)

Postal Office:

Blue Package shipment (Paquete Azul).

Seur:

Shipments to Spain.

If your order contains one or more gaitas, free shipment will be made through Seur, that is to say, at no cost to yourself.

2. International Shipments

Postal Office:

Your order will be shipped as a Priority International Parcel requiring signature upon delivery.

Seur (DPD):

Deliveries to Europe.

FedEx:

Your order is shipped by the FedEx International Priority, an urgent world wide service.

Our online store automatically determines the total weight of your order and applies the current transport fare.

Methods of Payment

For your comfort, the Obradoiro de Gaitas Seivane, S.L. offers two payment methods: bank transfer and credit card.

Bank transfer

If you have chosen the bank transfer payment method, you will receive an email, the same day or the next working day, detailing the total cost of the order and the bank account number to which you should effect the transfer.

Option A

If your order includes one or more gaitas, or one or more key changing kits, you should make a bank transfer of 20% of the total cost, in order to begin the preparation of the order. Approximately 90 days later, we will inform you when the manufacturing process has concluded so that you can settle the remaining balance. Following final payment, your order will be despatched using your chosen delivery method.

You may also, if you wish, make a prior bank transfer of the total balance.

Option B

If your order does not include gaitas or key changing kits, you should make a bank transfer of the total balance.

Credit card

Payment by credit card is carried out through the Internet Payment Portal for BBVA, which accepts credit cards: Visa and MasterCard.

We will send you an email with details and a confirmation of your order.

Option A

If your order includes one or more gaitas, or one or more key changing kits, you will have been charged, through your credit card, 20% of the total cost, in order to begin the preparation of the order. Approximately 90 days later, we will inform you when the manufacturing process has concluded so that you can settle the remaining balance. Following final payment, your order will be despatched using your chosen delivery method.

Option B

If your order does not include gaitas or key changing kits, the total balance will have been charged to your account your order will be despatched in the next few days.

Security Certificate

The Obradoiro de Gaitas Seivane uses a Geotrust QuickSSL security certificate on its website seivane.com.es, offering 128 bit SSL real encryption.

You can find more information on Geotrust security certificates on their website.

The URLs for websites protected by security certificates begin with https:// and display a small padlock in the browser window. Clicking on this padlock displays all information regarding the security certificate.

Returns

In conforming to the ‘Ley de Ordenación del Comercio Minorista 47/2002’ (Law applying to Small Businesses), Obradoiro de Gaitas Seivane S.L. will accept the return of its goods under the following conditions:

Conditions

  • The return will be notified by email to the obradoiro@seivane.com.es, email address, or by telephone on (+34) 981 676 656 in the 14 days following receipt of the goods.
  • The goods will be returned in its original packaging with all its components and accessories and a copy of the receipt. Incomplete or damaged goods will be rejected.
  • The customer will be responsible for all charges relating to the return of the goods to our headquarters.
  • The cost of the goods (once delivery charges for the initial shipping have been discounted) will be refunded to the client within a maximum of 30 working days of the return of the goods to our headquarters.
  • Obradoiro de Gaitas Seivane S.L. will not accept the return of gaitas or key changing kits as these are made to customer specifications.

Article 45, section b) of the ‘Ley de Ordenación del Comercio Minorista 47/2002’ establishes:

Article 45. Exceptions to the right of waiver.

Barring agreement to the contrary, the laid out in the preceding article will not apply to the following contracts:

b) Contracts for the supply of goods prepared according to the specifications of the consumer or clearly personalised or which, by their nature, cannot be returned or may deteriorate or expire quickly.

The Seivane Garantee

Both gaitas and key changing kits are protected by the Seivane Guarantee:

A careful selection of wood and other materials which make them up, as well as the skill and experience of the craftsmen that make them, allow the instruments of the Obradoiro de Gaitas Seivane to offer the assurance to its user that one has a product of the highest quality in his/her hands.

  • The Obradoiro de Gaitas Seivane guarantees, for a period of two years, all of its instruments against any manufacturing defect or hidden blemish in its components.

  • This guarantee applies from the purchase date, where the instrument has been used normally and does not cover breaks or damage caused by misuse, carelessness or through lack of maintenance of the instrument.

  • Any instrument that has been retouched, interfered with or mechanised on its interior or exterior, by non authorised individuals outside the installations of the Obradoiro de Gaitas Seivane, is expressly excluded from this guarantee.

  • This guarantee does not cover the components considered as consumables, such as chanter reeds, lubricants or cleaning products applied, with the exception of the Seipal drone reeds which enjoy from the guarantee’s benefits.

  • The Obradoiro de Gaitas Seivane will respond, if required, to this guarantee in its own installations, repairing the affected instrument free of charge or replacing it for an equivalent should this be necessary.

  • The Obradoiro de Gaitas Seivane reserves the right to provide or not provide technical or maintenance services, even outside of the guarantee, for those instruments that have been manipulated with malice or ulterior motives.